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FAQ - english

SHIPPING & RETURNS

1. Do you offer free shipping? Close Accordion Open Accordion

2. Can I change the shipping address of an order previously placed? / I accidentally provided the incorrect shipping address, how do I change it? Close Accordion Open Accordion

3. I want to return my products. How can I do that? Close Accordion Open Accordion

4. Can I change the items in an order I placed? Close Accordion Open Accordion

5. I paid for DHL, so why is my parcel with my local postal service? Close Accordion Open Accordion

6. How do I find my tracking information? Close Accordion Open Accordion

7. How do I find my domestic match code? Close Accordion Open Accordion

8. My shipment is damaged or missing content. What should I do now? Close Accordion Open Accordion

ORDERS & PAYMENT

9. Can I pay with credit card? Close Accordion Open Accordion

10. What is Prepayment? Close Accordion Open Accordion

11. How do I cancel my order? Close Accordion Open Accordion

12. Can you mark my international order lower than the stated value/and or a gift? Close Accordion Open Accordion

13. I received my tracking number, but why does it say “not found“? Close Accordion Open Accordion

14. I have not received a shipping confirmation. Close Accordion Open Accordion

15. My parcel is late. What do I do now? Close Accordion Open Accordion

16. I forgot my password! What now? Close Accordion Open Accordion

PRODUCT

17. Where do I find the ingredients of a product? Close Accordion Open Accordion

18. My desired product is out of stock. Close Accordion Open Accordion

19. Which stores offer ZOEVA products? Close Accordion Open Accordion

20. Does ZOEVA offer vegan products? Close Accordion Open Accordion

21. Does ZOEVA test on animals? Close Accordion Open Accordion

22. What animal hair is used for the brushes? Close Accordion Open Accordion

23. What is the difference between the black and white brush hair? Close Accordion Open Accordion

24. What materials are used for the brushes? Close Accordion Open Accordion

25. How can I clean my brushes? Close Accordion Open Accordion

26. Why is my ZOEVA brush shedding? Close Accordion Open Accordion

27. How are your products tested? Close Accordion Open Accordion

28. Where are your products made? Close Accordion Open Accordion

OTHER

29. May I become an official reseller of your products? Close Accordion Open Accordion

30. I would like to report a website error. Close Accordion Open Accordion

31. Do you offer a makeup artist program or discount? Close Accordion Open Accordion

32. I have a YouTube channel and would love to feature your products! Close Accordion Open Accordion

33. How do I unsubscribe to the newsletter? Close Accordion Open Accordion

CONTACT

34. What are ZOEVA's contact email addresses? Close Accordion Open Accordion